1. Status of Terms
1.1 These terms constitute a legal document ("the Agreement"), which sets out the rights and obligations of you as a purchaser ("you"), and those of South West Optics ("South West Optics", "we" or "us"), in relation to the services and products offered by us through this site or any of the other sites owned by us. By registering for South West Optics services, you agree to the terms of this Agreement, and you re-affirm that agreement every time you use any of our services.
1.2 You agree to:
1.2.1 provide true, accurate, current and complete information about you as prompted by our registration form (such information being the "Registration Data"); and
1.2.2 maintain and promptly update the Registration Data to keep it true, accurate, current and complete. If you provide any information that is untrue, inaccurate, not current or incomplete, or South West Optics has reasonable grounds to suspect that such information is untrue, inaccurate, not current or incomplete, South West Optics has the right to suspend or terminate your account, cease supply and refuse you any and all current or future use of the South West Optics site (or any portion of it).

2. Place of performance and applicable law.
Unless otherwise specified, the materials on this site are directed solely at those who access this site from the United Kingdom mainland. South West Optics makes no representation that any product referred to in the materials on this site is appropriate for use, or available, in other locations. Those who choose to access this site from other locations are responsible for compliance with local laws if and to the extent local laws are applicable. English law shall govern this Agreement. You and we each submit to the exclusive jurisdiction of the English courts in relation to disputes arising out of this Agreement.

3. Placing an order
3.1 A notice will be displayed on your web browser before you submit an order with South West Optics ("the Pre-contract Notice"). The Pre-contract Notice contains important information such as a description, price (including export taxes) and delivery charges of the good or services ordered. South West Optics suggests that you print off a hard copy of the notice or save a copy to your hard drive for your own records.
3.2 Goods supplied to you by South West Optics will correspond with their prices and description. If at any time this is not the case South West Optics will give you the right to reject the goods within a reasonable time period for a full refund. You will also be entitled to claim for any relevant consequential losses.

4. Right to cancel
4.1 You have the right to cancel any contract within 7 working days without giving any reason. The 7 working days will start the day after receipt of the goods.
4.2 The cancellation notice should be sent by e-mail to South West Optics and must state your name, a description of the goods or services concerned and the contract number of the cancelled contract.
4.3 Where South West Optics have supplied goods to you, you must take reasonable care of the goods in your possession pending their return to South West Optics. South West Optics will only accept the returned goods in their original packaging and which do not exhibit signs of wear or tear. Any use of the delivered goods beyond that necessary to inspect the goods on delivery will invalidate your right to cancel the contract.
4.4 Where South West Optics have supplied goods to you, these goods must be returned to South West Optics, or be available for collection by South West Optics. The cost of returning goods is non-refundable, and where South West Optics collects goods, the direct cost of such will be deducted from the refund. South West Optics reserves the right to apply a 10% restocking charge. Other than for faulty returns, the original cost of sending the goods will also be deducted from the final refund.
4.5 Once notice of your cancellation has been received, South West Optics will make a refund of the contract price to your debit or credit card used to purchase the goods. This will be done within 30 days of the date of cancellation.
4.6 All monies will be refunded within 30 days of cancellation date.

5. Content
5.1 South West Optics shall not be liable to any person for any loss or damage, which may arise from the use of any of the information contained in any of the materials on this site. South West Optics will only be liable for consequential losses within the contemplation of the parties.
5.2 Certain links in this site (eg: a banner advert) will lead to sites, which are not under the control of South West Optics. When you activate any of these you will leave the South West Optics site and South West Optics has no control over and will accept no responsibility or liability for the material on any site, which is not under the control of South West Optics.

6. Limitation of Liability
6.1 Nothing in this Agreement shall affect the statutory rights of any consumer or exclude or restrict any liability for death or personal injury arising from the negligence or fraud of South West Optics.
6.2 Subject to clause 6.1, you agree that South West Optics shall not be liable either in contract, tort, negligence, statutory duty or otherwise, for any direct loss or damage (including loss or damage which is reasonably foreseeable or occurs naturally in the course of things) resulting from any acts, omissions, failures or delays occurring on or in relation to those parts of the Internet not under South West Optics's direct control including, without limitation, damage for loss of business, loss of sales, non payment of sums due, loss of profits, business interruption, loss of reputation, loss of business information, or any other pecuniary loss (even where South West Optics has been advised of the possibility of such loss or damage).
6.3 The only liabilities that South West Optics can exclude are those arising from the following.
6.3.1 In cases where losses were not foreseeable to both parties when the contract was formed.
6.3.2 Where losses were not caused by any breach on the part of South West Optics.
6.3.3 For any business losses, and/or losses to non-consumers.

7. Delivery
Orders received by 2pm are normally dispatched the same day for next day delivery. We guarantee all orders will be received within 30 days. If South West Optics cannot delivery within 30 days you will be notified immediately to arrange another time for delivery, or if you would prefer, to cancel you order.

8. Complaints handling procedure
In the unlikely event that you have any complaints as to our service or any of the goods and services supplied to you from our site, please contact us by either:
e-mail
Phone: 01872 263444
or write to:

South West Optics
22A River Street
Truro
Cornwall
TR1 2SJ
England

All complaints are taken seriously and will be investigated as soon as they are brought to our notice. We endeavour to rectify any problems by the end of the next working day, and will always keep customers informed as to progress.

9. Copyrights
All designs, text, graphics and their selection and arrangement on this site are the copyright of South West Optics or its content providers. As a visitor to the South West Optics site you are licensed to copy electronically or to print portions of this site for your own personal, non-commercial use. Any other use of materials on this site without South West Optics's prior written consent is strictly prohibited.

10. Software
10.1 Intellectual property rights in any software or any other copyrighted materials ("Software") and supporting documentation supplied by us to you remain our property or that of our licensors.
10.2 Without our written consent and without affecting any applicable statutory rights under the Copyright (Computer Program) Regulations 1992 (as amended, supplemented or replaced from time to time) you shall not and shall not permit any other person to:
10.2.1 disassemble, reverse engineer, decompile or in any other way interfere with the Software;
10.2.2 copy or modify the Software; or
10.2.3 create any new Software partly or wholly based on the Software.
10.3 Subject to the terms of this Agreement, you are licensed to use the Software and associated documentation non-exclusively, but only for the purposes identified on the site in relation to the Software.
10.4 You must not transfer, assign or sub-license your right to use the Software or attempt to do so.

11. Matters Beyond our Reasonable Control
South West Optics shall not be held liable for any breach of this Agreement caused by circumstances out of its control including, but not limited to, Acts of God, fire, lightening, flood, or extremely severe weather, explosion, war, disorder, flood, industrial disputes (whether or not involving our employees), acts or omissions of Internet services providers or acts of local or central Government or other competent authorities.

12. Language
In the event of conflict or inconsistency between the terms of the English language version of this Agreement and any translation provided by us, the English language version shall prevail.

South West Optics Privacy Policy
Due to the ordering process certain information given by you at the time of ordering is collected lawfully and in accordance with the Data Protection Act 1998, solely by South West Optics. South West Optics does not disclose any customer information to any third parties. The information is used only for the purpose of processing your request and to communicate with you on any matters relating to the provision of the service in general. Information and statistics may also be used for the purpose of monitoring site usage. These statistics will not include any information that can be used to identify any individual. Cookies are used on this shopping site, but only to keep track of the contents of your shopping cart once you have selected an item. If you have any concerns regarding the privacy of this site please e-mail
We may contact you in future regarding special offers, news items etc. If you do not wish to be contacted please e-mail

Site Security
The South West Optics payment processor is held on a secure server using a verified SSL (secure socket layer) system for transferring data. If you click on the small padlock symbol at the bottom of you browsers screen you will be taken to this sites security certificate. If you have any concerns regarding the security of this site please e-mail